Everything you need to organize your team better on popChat.
- Only a Supervisor or an Admin can access Team Management Settings.
What is a Team?
Say, you are John Doe. As soon as you sign up, you will have a default team on popChat, called John Doe’s Team. You can later reset your team name as your brand name from Settings > Team Information.
Our users have different names for the default team.
- Parent account
- Workspace
- Dashboard
- Brand space
Invite Team Members
You can invite your team members once you have landed on the dashboard. You can also do so from the Settings tab.
1. At the left-bottom corner of your dashboard, click on the Settings icon.
2. Select the User Management tab on the left panel.
3. Click Add User on the right-top corner, insert the email address and select the Role of your new team member, and click Invite Now. The invited member will receive an email invitation.
How many Channels can a Team Have?
Channel
Number of connections
Additional Remark
Website domains
Unlimited
You can insert our live chat script on unlimited domains on any form of website, including custom websites, WordPress, php, etc.
Mobile chat plugin
Unlimited
You can insert our live chat script on unlimited domains on any mobile app.
Facebook
Unlimited
–
Messenger
Unlimited
–
Instagram
Unlimited
Our Instagram Comment is still pending approval from Facebook. We hope to go live with this integration by X January 2022.
Telegram
Unlimited
–
Line
Unlimited
–
Viber
Unlimited
You must have a Viber Business Account(s) to get started.
WhatsApp
Unlimited*
You must have a WhatsApp Official Business Account(s) to get started. Please refer to the WhatsApp pricing page for more details.
WhatsApp
One store per team*
For now, you can only connect one WooCommerce or Shopify store per team. Therefore, to connect multiple stores, you need to buy multiple codes. However, we have included multi-store connection in our pipeline. Please check the updated roadmap for multi-store connection to learn more.
NLP
Unlimited
We only support wit.ai for now. Down the line, we have plans to integrate with INTNT.ai and release our own NLP app: Brain from popChat.
